You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If the box was not opened, the shipping back cost to Americas Toys facility is in recipient’s responsibility. In addition, we will withhold 10% restocking fee and original shipping cost. If the box was opened, the item was not used, the recipient will be charged 20% restocking fee, and original shipping cost. The return shipping will be recipient’s responsibility. All of the issues with our items have to be reported to us within 48 hours after receiving the package we will cover the shipping cost. If the issue was reported after 48 hours, it is recipient’s responsibility to cover shipping cost to us. To receive a refund or credit, returned items must be in original packaging, unused, in original condition and arrive to Americas Toys facility within 7 days of receiving the product. Items will be inspected prior to issuance of any refund or credit. Return will not be accepted if item is shipped back to us not in original box with original accessories, packaging, manuals, and registration card in undamaged, clean, and brand-new condition. Electric balance scooters, electric skateboards, and power wheels are only returnable if product is unopened. Warranty and/or any coverage becomes invalid if item was taken apart, modified, or any unauthorized physical or operating changes were made.
In the case where a customer receives a damaged or defective product, we will ask you to send us pictures of the item’s condition via email in order to analyze the situation.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Americas Toys realizes the shipping of all purchased items using the services of FedEx Ground, UPS or USPS. These famous companies deal with 48 United States arranged on the continent. If you need the international kinds of shipping, please, contact us for additional information. Mind that the items, which are bought until 3 pm (EST) are usually shipped the same day. But if you purchase something after 3 pm (EST), your order will be shipped to you the following (business) day. The delivering of all the purchases, which are made at weekends or during the official holidays, will be organised the next business day. Pay attention to the fact that all the shipments have to be signed out by the same recipient, who has been entered during the previous check out.